Corbin Nepe is locked in a battle with the TAB after the betting company refused to pay on a ‘winning’ bet. Photo / Supplied
A bettor is furious after the TAB refuses to pay on a bet where he claims to have won over $ 110,000.
In the early hours of May 2, Corbin Nepe placed a live bet of $ 14 on a six-end English football multiple bet at a long odds of 7869-1.
With each result, he quickly realized that he had won $ 110,175.91. Nepe’s mind began to think about what he could do with this money.
“Once I saw each bet ticked I started to get really excited and plan what I would do with the money. I couldn’t believe this was really happening,” he said. at the Herald.
“Maybe I was thinking about posting a bond for a house or starting my own business.”
Initially, the TAB deposited the winnings into its betting account. But this money was then taken back by the betting agency.
This left Nepe, who lives in Hawke’s Bay, frustrated and looking for answers. He contacted the TAB who told him there had been an error with the odds at the time the bet was placed, so he canceled his multi and refunded his $ 14 stake.
Simon Thomas, general manager of clientele and betting for the TAB, told the Herald in a statement that he had suffered a “technical malfunction” and decided to cancel and refund all bets placed during a period of four hours. .
“Unfortunately, the TAB betting platform suffered an unexpected technical malfunction between approximately 2am and 6.15am on Sunday May 2nd, which meant that betting odds were not updated on the TAB website.
“Bets could be placed on live events with odds which did not reflect the situation of the match and were substantially incorrect. This meant that there was an opportunity to bet on events which were virtually over.
“Due to the technical problem, we have taken the rare decision to cancel all bets placed after the start of matches, in order to ensure the integrity of the bets. It was very unfortunate and we apologized to the customers concerned for any inconvenience.
“TAB NZ pays out millions of dollars in winning dividends to clients every week. This was an isolated incident that was quickly resolved. Unfortunately, it unfortunately had an impact on a small number of clients at the time. “
All six games Nepe bet started at 2 a.m., around the same time the alleged technical malfunction occurred.
The TAB claims to have canceled 1,232 bets during the malfunction, with some of them losing bets which they also refunded.
Under the terms and conditions of the TAB, they can cancel and refund any bet when a “prize error is so significant that it cannot reasonably be attributed to an error in judgment on the part of the TAB”, and / or “demonstrable technology or software malfunction” had occurred.
Nepe disputes the allegations of malfunction of the TAB and asks them to provide proof of a technical malfunction.
He claims the TAB showed him odds on a different website at the time his bet was placed in an attempt to prove that their own odds were persistently incorrect and that a malfunction had occurred.
The Hawke’s Bay bettor says odds from another betting company are irrelevant to those displayed on the TAB’s own platform.
“The odds always change for live bets. Any change in odds during the process of placing a bet does not allow the bet to be accepted, so the odds had to be good if my bet was accepted.”
“I think the odds for each game were pretty reasonable considering the game situation in each game I bet on.
“They tried to send proof showing the odds from a different website as a comparison to what they should have been. But different betting companies have different odds all the time anyway. therefore very suspicious. “
While he couldn’t comment directly on Nepe’s case, Smith and Partners lead attorney Nathan Tetzlaff said the Herald’s terms and conditions were generally a binding contract.
However, he says that if a customer believes they have reasons why the terms and conditions weren’t followed, there are steps they can take.
“The general conditions will generally be a binding contract, provided that the consumer using the service has access to the conditions beforehand. Provided that the law on consumer guarantees or any other law is not violated, the parties are free to conclude an agreement indicating how the service delivery will work.
“The terms and conditions will sometimes address what happens if something goes wrong, whether it’s a technology failure, vendor error, or negligence.
“If the service provider and the consumer agree to terms and conditions that give the provider a ‘safeguard clause’ in the event of a problem, as long as the provider follows this clause carefully and it does not break the law, then they may be able to rely on this.
“The end result can be a very disappointed consumer. In this kind of situation, I would do a three-part assessment first.
“The first step would be to determine whether the situation is truly covered by the particular clause of the terms and conditions.
“The second step would be to determine whether it is lawful for the supplier to rely on this particular clause in all the circumstances.”
“The last step is to make sure that the service provider can actually prove that the situation is covered by the clause. In the event of a technology failure, I would ask the provider for proof to support their claim.”
Nepe has no hope of receiving his six-figure winnings which he thinks he has earned enough, but hopes the TAB will offer some sort of fair compensation.
He told the Herald that the thrill of making $ 110,000, just to have him kidnapped, hurt his mental and emotional well-being.
“I just want some sort of compensation for my winning bet. It’s actually a mental nightmare, I wish it had never happened.
“It has been quite difficult the past two weeks. Being a seasonal worker, I finally thought I could get ahead.
“It’s like winning the Lotto and then two days later they say ‘no, joking sorry’.
Even 10% of the winnings would be good. It’s $ 10,000. It changes the life of a guy like me.
“I’m just frustrated that they can make a mistake, but the customer is the one who gets punished. Bettors make mistakes all the time but don’t get reimbursed, yet the TAB gets away with their mistake.”
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This notice was published: 2021-05-22 17:00:00